Soft skills: Smart skills for Organizations

Walk the talk

Be aware of of your capabilities and be honest with yourself about them. Be cognizant of your knowing-doing gap. This does not mean that you don’t practice what you know in the strict sense of it; it means that your performance level is not matching your words in a consistent and coherent manner. If what you say is important, then your actions should reflect that.
Leaders need to be models of the attitudes and behaviors they expect others to display. By speaking and acting consistently you allow others to learn from your example. When you make promises, or when your organization makes promises, it is important to keep them. Therefore, limit promises to ones that can reasonably be met. If they are inappropriate, then whatever potential efficiencies they might have offered at one time are outweighed by the loss of effectiveness.

Birungi K. Desiderius
077 2 426 607
Executive Director
Better World Uganda
P. O. Box 406, Hoima-Uganda

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